Customer Support

Get answers when you need them so you can get back to business.

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Search the Resource Center

Access over 300 articles, blogs, and webinars in our Resource Center for information on the product and residential construction industry.

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Submit a Ticket

Quickly get in touch with our team of product experts to help investigate and resolve any issues you may be encountering.

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Visit Help Center

See solutions to common troubleshooting topics and step-by-step instructions to get your account set up just the way you want it.

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Let's Talk

Email or call our support team to get in touch with real product experts to help keep your business moving forward.

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Ask the Community

Connect with other CoConstruct users to ask questions, learn best practices, and stay up-to-date on the industry.

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Connect with a Partner

Work with a CoConstruct Certified Partner to get specialized training in various functions
of the software.

We love our customers

“The best thing about CoConstruct is the tech support. It’s unbelievable. Somebody answers the phone when you call, which doesn’t happen anywhere else.”

John C. | Canty Brothers Construction

Boston, MA

CoConstruct employee headshots surrounding Software Advice 2020 Best Customer Support Award badgeCoConstruct employee headshots surrounding Software Advice 2020 Best Customer Support Award badge

AWARD-WINNING SUPPORT

See our satisfaction rating in real time

When a company has close to a 100% User Satisfaction Rating with its support system, it must be doing something right.

While we’re excited about our satisfaction rating, we’re more excited about what it means. When users have questions our team has answers. We are here to help you reach your goals with proactive check-ins, free templates, best practices, and more.

TRAINING FOR YOUR TEAM

COCAMP [DIGITAL]

CoCamp is for CoConstruct customers who want to learn how to be more efficient when creating templates, budgeting, bidding, managing to-do’s, or communicating in CoConstruct. Whether you’re a new user or a veteran, CoCamp is for you!

The details

Frequently Asked Questions

What support is included in my subscription?

All plans provide access to self-service resources of the Help Center, Resource Center, and CoConstruct Community.

RAMP™ plans include technical support and onboarding guides while PLUS plans include 1:1 implementation and premium support in addition to technical support.

When can I call support?

The support team can be reached by phone Monday through Friday from 8:00 AM to 6:00 PM Eastern Standard Time. You can also submit a support request online or by emailing support@coconstruct.com.

Do I have a dedicated support person?

While plans do not come with a dedicated support person specifically for your account, all plans include technical support, and PLUS plans include 1:1 implementation and premium support from product experts that are always a call or message away.

Can support help with more than technical questions?

Premium support, available on PLUS plans, provides customized training sessions with industry best practices to go beyond technical support to help you get the most out of your software.

What's included in implementation?

1:1 implementation is included on all PLUS plans and includes regular meetings with an expert to customize your initial software experience to ensure you tackle your major pain points with a personalized week-by-week learning plan.