Think of using CoConstruct as a dance between you and your clients. No, not a war dance, but something more like a tango. The builder leads the dance and needs to know the right steps and things to do. If you lead correctly, it makes it easy for your client to follow without much thought.
What does this have to do with messages, you ask? Well, if your clients are using messages incorrectly, there is a good chance you are too. If you initiate “conversations” with messages that should really be new selection items or comments elsewhere, you set the stage for clients to respond via messages.