These are items that you, as the contractor, have agreed to address.
These items were requested by your client and stay in this category until you either accept them or deem them not to be covered by warranty. Accepting an item moves it to the "open" list.
When you complete an open item, it comes here and is ready for the final verification.
Once the completed warranty requests have been verified by the client or a builder, they will move to the "verfied" status.
These are the items that you have said are not covered by warranty. To complete your paper trail, we suggest that you add a comment to explain why the item was not covered by warranty.