I was expecting a work request notification, but it was not sent. Why?

Amber Harlow

These requests are only sent when you've assigned someone to a Schedule task, To-Do or Warranty item. So, first check that the assignee (whether you, someone on your team, or a partner) is set to receive individual work order notifications.

Second, work request notifications are triggered when an item is:

  • Created
  • Reassigned
  • Updated (Name or Dates)
  • Closed
  • Canceled

Of course, for a work request notification to be sent, the assignees must be enabled to receive individual work orders. You can configure your own profile from the “Personal Settings” link on the main menu. Your partners’ settings are managed from the Partner List, also accessible from the main menu.

Third, there can be up to a 10 minute delay before new notifications are sent, but you can also manually send it from the Notifications screen. You can reach the Notifications screen by clicking on the “Notification History” link in the assignee section of a to-do or warranty item. Then click the recipient’s name in the “Send Work Request” box and click “Send Work Request Now.”

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